BKKSuvarnabhumi Airport
DMKDon Mueang International Airport
HKTPhuket International Airport
CNXChiang Mai International Airport
CEIMae Fah Luang – Chiang Rai International Airport
HDYHat Yai International Airport ดีเลย์ 1 ชั่วโมง ฝนตกหนักมาก . Please on time. . ข้อเสีย: "We got drinking water after landing. Would be better to provide some snacks on the way out." ข้อดี: "Brilliantly safety-conscious crew but very personable." ข้อเสีย: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK." ข้อดี: "Crew are efficient and friendly" ข้อเสีย: "Portion of food could have been slightly bigger" ข้อดี: "Good meal" ข้อเสีย: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter." ข้อดี: "Lovely people. Lovely service. Good food." ข้อเสีย: "An hour delay for no expressed reason is not acceptable." ข้อดี: "I'm very justifying for the flight." ข้อดี: "Airfare was reasonably priced." ข้อเสีย: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes." ข้อเสีย: "Getting our bags took a long time" ข้อดี: "Services" ข้อเสีย: "Non" ข้อดี: "Easy to book, travel and get around with." ข้อเสีย: "The on board snack isn’t great." ข้อดี: "Friendly staff overall good experience." ข้อเสีย: "Only issue is there is no alchohol on these flights." ข้อดี: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG." ข้อเสีย: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more." ข้อดี: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff." ข้อเสีย: "Vegetarian food option" ข้อดี: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US." ข้อเสีย: "Loved everything" ข้อดี: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent." ข้อเสีย: "None." ข้อดี: "Service" ข้อเสีย: "Delay" ข้อดี: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly." ข้อเสีย: "Nothing." ข้อดี: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights" ข้อเสีย: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant." ข้อดี: "Crew was friendly and helpful, boarding was easy, flight was smooth" ข้อเสีย: "No entetainment, food just a pretty untasty sandwich" ข้อดี: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight." ข้อเสีย: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile." ข้อเสีย: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey." ข้อเสีย: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets." ข้อดี: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!" ข้อเสีย: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!" ข้อเสีย: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied" ข้อดี: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)" ข้อเสีย: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand." ข้อดี: "Ground and in flight service, food, aircraft" ข้อดี: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!" ข้อเสีย: "Nothing that I can think of." ข้อดี: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful." ข้อเสีย: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this." ข้อดี: "Food is good for a short flight. The crew were professional." ข้อเสีย: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction." ข้อดี: "Good flight, reasonable price" ข้อเสีย: "Nothing" ข้อดี: "Very flight and check-in process" ข้อดี: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok." ข้อเสีย: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it." ข้อดี: "Everything was first rate and efficient" ข้อเสีย: "Nothjng" ข้อดี: "Great flight. On time. The crew was polite and professional. Nice experience." ข้อดี: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians" ข้อเสีย: "Food was with meat." ข้อดี: "Such an amazing experience! From start to finish!" จากอดีตเป็นสายการบินที่อาหารดีที่สุด เป็นสิ่งที่จะได้ลุ้นเวลาที่จะขึ้นเครื่องบินทุกครั้งว่าวันนี้จะมีอะไรแปลกใหม่ ปัจจุบันเป็นอาหารที่ให้ความผิดหวังที่สุดตั้งแต่มีการเดินทางมา ข้อดี: "The staff and service were friendly and excellent. Flight was fast and efficient." ข้อเสีย: "I can’t think of anything." ข้อดี: "It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat." ข้อดี: "Friendly and attentive flight crew. Excellent selection of nice wine." ข้อเสีย: "Older model A-319 so there was a very small screen for the cabin." ข้อดี: "Uniforms" ข้อเสีย: "Staff was rude" ข้อดี: "Everything.." ข้อเสีย: "Was a short flight. It was all well done." ข้อดี: "The price is a big factor, all the rest was very good" ข้อเสีย: "Nothing" ข้อดี: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane." ข้อเสีย: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book." ข้อดี: "Very good quick smooth flight. On time departure and arrival" ข้อดี: "Staff were so friendly!!" ข้อดี: "Sweet and professional staff" ข้อดี: "Nothing!!!!!!!" ข้อเสีย: "The flight did not happen!!!!" ข้อดี: "Nothing!" ข้อเสีย: "Be on schedule." ข้อดี: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure." ข้อดี: "Good food, good service, comfy plane!" ข้อเสีย: "Again, gate change without notice. Very confusing!" ข้อดี: "Nice comfortable flight, food was good" ข้อเสีย: "Flight delayed" ข้อดี: "Small plane but wasn't full. No one sat in seat next to me. Friendly attendants." ข้อเสีย: "Freezing cold. Small prop plane wasn't at gate. Had to take a short shuttle ride from gate to plane which was on runway." ข้อดี: "Food on a one hour flight? Wow. Drinks coming out fast as well as food." ข้อเสีย: "I wish someone had told me that gate A8 was so far from A6 and closer to A1" ข้อดี: "On time and lots of room with plane about 30% full." ข้อเสีย: "Good poor." ข้อดี: "Wonderful service, great food, helpful, on time! A+ airline!!" ข้อเสีย: "Nothing" ข้อดี: "The flight arrived at destination prior to schedule time." ข้อเสีย: "Average to pour Old airplane Flight attendants were busy taking care of themselves Equipment/entertainment was nonexistent" ข้อดี: "Full service (with meal) on 1 hour flight!" ข้อดี: "Good friendly staff. Very nice lounge. Clean and comfortable" ข้อดี: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise." ข้อเสีย: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class." ข้อดี: "Flight is comfortable" ข้อเสีย: "They changed the gate and they were too far. Took a while to go back. No proper information" ข้อเสีย: "Exhorbitant overweight baggage charges. For a total of 4kg over, I paid 2000 baht. Also the security check at DonMuang airport is completely over the top...much harsher that any security anywhere I’ve flown" ข้อดี: "Ontime, friendly service. good boarding." ข้อเสีย: "I missed my flight because of kayak." ข้อดี: "Easy boarding, on time, and friendly crew." ข้อดี: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can." ข้อเสีย: "nothing." ข้อดี: "Pretty smooth flight, nice and helpful staff" ข้อเสีย: "Flight was delayed by almost an hour" ข้อดี: "." ข้อเสีย: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ," ข้อดี: "Cabin crew" ข้อเสีย: "Flight delay" ข้อดี: "Fantastic service, quick and friendly. Meals on each flight." ข้อดี: "I think I missed the potential love connection my stewardess." ข้อดี: "The lounge for passengers was great!" ข้อเสีย: "Apart from delays it was a fine flight that got me to my destination safely" ข้อดี: "No hassle. Organized." ข้อดี: "It's possible to choose the meal" ข้อเสีย: "The plane looks a bit old." ข้อดี: "Great staff, on Time And quick luggage." ข้อเสีย: "Food could have Been better..!" ข้อดี: "Service mind staffs" ข้อดี: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!" ข้อเสีย: "-" ข้อดี: "Flight attendant service is spot on, quick and most of all, very friendly!!" ข้อเสีย: "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!" ข้อดี: "Crew good. Seat better than airbus seats!" ข้อดี: "Absolutely nothing" ข้อเสีย: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better" ข้อดี: "The crew did an excellent job." ข้อเสีย: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience" ข้อดี: "Nothing" ข้อเสีย: "Seat had no stowing compartmentand no magazine pocket" ข้อดี: "The crew were very accomodating and hospitable." ข้อเสีย: "The food" ข้อดี: "Open bar! Drink all you can! :D" ข้อเสีย: "Free inflight wifi would have made the flight much more enjoyable :)" ข้อดี: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!" ข้อเสีย: "Absolutely nothing." ข้อดี: "Amazing crew members. The seat was comfortable." ข้อดี: "Thank you to a lady crew who acceded to our request for change of seats" ข้อดี: "Comfortable seats, good entertainment options" ข้อเสีย: "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up." ข้อเสีย: "More friendly crew" ข้อดี: "Well done to all the crews." ข้อเสีย: "None" ข้อดี: "Plenty of leg room" ข้อดี: "Plane was nice." ข้อเสีย: "Food was horrible" ข้อดี: "Short flight but full service with flat bed business class, was not expecting that!" ข้อดี: "Boarding and food was ok, staff friendly" ข้อเสีย: "Poor communication about delay, old entertainment system" ข้อเสีย: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform" ข้อดี: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated." ข้อดี: "Service was great, food options were good. I have no complaints." ข้อเสีย: "I have not complaints about this trip." ข้อดี: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough." ข้อเสีย: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined." ข้อดี: "The flight was awesome, the food was delicious and the delay was shot" ข้อเสีย: "None" ข้อดี: "Good service and kind staff." ข้อเสีย: "The entertainment system wasn't working and the crew didn't reboot it until half way through the flight. Any amount of movement from the seat in front of me (either from a slight adjustment from the person sitting in front of me to turbulence) and the tv would go black for a few seconds. It would also change to a red hue from time to time." ข้อดี: "The crew was very nice" ข้อเสีย: "N/A" ข้อดี: "Great and friendly people, and was very nice. Great flight." ข้อเสีย: "In flight meal was ok. Other than the meal it was nice flight." ข้อดี: "Nice plan, nice crew, left on time" ข้อเสีย: "Please offer a vegetarian option for the snack" ข้อดี: "All" ข้อเสีย: "Nothing" ข้อดี: "Attentive staff that managed to squeeze a quick food service on a short flight." ข้อเสีย: "Airstewardess was had a fake friendliness. Like they'd smile and say yes to the request and nothing happens and need to call them again. And another stewardess takes the request and same thing happens finally when they do come back with the blanket and new request for headphones its with the worse face ever. Jesus" ข้อดี: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one" ข้อเสีย: "Special screenings in singapore of all luggage: took more than 1 hour to get out" ข้อดี: "Thai (similar to ANA) provides its customers with REAL customer service while flying with them." ข้อเสีย: "???" ข้อดี: "On time" ข้อเสีย: "Nothing" ข้อดี: "Every thing" ข้อเสีย: "Nothing" ข้อดี: "Friendly staff and airport folk! Smooth and easy all around!" ข้อดี: "All of the above mentioned service." ข้อเสีย: "All of the above mentioned service." ข้อเสีย: "The plane was dirty. There were stains everywhere." ข้อดี: "On time, friendly staff" ข้อเสีย: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable." ข้อดี: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel." ข้อเสีย: "The in-flight entertainment system is kind of archaic, but it works." ข้อดี: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight." ข้อเสีย: "The food was OK, but there should be some snack for awaken passengers." ข้อดี: "Food was good" ข้อเสีย: "Crew were not patient or too helpful." ข้อดี: "I like the way the FA treats me very well and I was in economy class but feels like Business Class." ข้อดี: "Food and drink on board in business class." ข้อเสีย: "None" ข้อดี: "The crew and food were awesome." ข้อเสีย: "The Air conditioning on the plane was lacking. There was no direct-able air vent and the plane was fairly warm for the whole of the flight. The video screen were very dim and hard to see." ข้อเสีย: "The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink." ข้อดี: "Fast in flight service and good entertainment options for a short flight." ข้อเสีย: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time." ข้อดี: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.." ข้อเสีย: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service." ข้อดี: "Each seat has phone charger!!!" ข้อดี: "Food was okay and the seats were comfortable. Thats about it" ข้อเสีย: "The storage bins for the middle row were so disruptive. Flight attendants were one of the worst I've experienced. They do not smile and speak in a grumpy tone towards some passengers. I even saw one shaking her head in disappointment after talking to an old man who forgot to close the bin overhead. The seat monitor was too susceptible to glare for morning flights." |
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