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When reviewing your orders pending receipt, have you noticed the “Confirm order received” or “Confirm goods received” checkbox and don't know what it means?

If you have doubts about what it's for and when you should use it, keep reading because in today's article we will explain it in detail.

What does “Confirm order received” mean?

Once the seller sends your order (check it here), its status will change from “Pending shipment” to “Shipped” and the “Confirm order received” checkbox will be automatically activated.

With it, you can notify the seller that you have received the product so that AliExpress will release the money of your purchase to the seller.

Beware of confirming receipt of an order

Just because you have the possibility to confirm the receipt of an order, does not mean that it is advisable to do so. At least not until you open the package, check that your order has arrived correctly, and you are completely sure that you are not going to open a dispute.

If you confirm receipt of the order, you will shorten the time to open a dispute

You have to know that once you confirm the reception of an order, you have 15 days to open a dispute. So if you decide to do it and not wait for AliExpress to confirm, once the confirmation period is over, you will have fewer days to open a dispute.

Is it advisable to confirm receipt of an order even if you have received it?

We advise you not to do so unless you're sure you will not have any problems with the order.

For example, in the case of clothing, accessories, beauty products, hand tools… that you have already tried and are satisfied with, you can confirm receipt without any problem. This way, if you are happy with the seller, it is a good way to thank them for their work, allowing them to get paid as soon as possible for the sale.

On the other hand, when it comes to technology products, power tools, or purchases of streaming accounts (such as Netflix, HBO, or Spotify), it's preferable that you don't confirm the receipt of the order and wait for AliExpress to do it automatically for you when the time of receipt runs out.

This way you ensure an extension of time to test your purchase: up to the extra days, until AliExpress automatically confirms that you have received your package, you will have to add the 15-day period offered by the platform to open a dispute.

What can I do if I have confirmed the receipt of an order by mistake?

You must be careful with this: if by mistake you confirm the reception of an order that you have not yet received, it won't be possible to cancel it.

AliExpress' shipments are getting faster and faster, so it's likely that you will still receive your purchase within the 15 days you have to claim.

Hopefully, you will be able to check if your order is correct or not before the deadline to open a dispute. If not, you will hardly be able to do anything to get your money back.

Why does AliExpress warn me when I confirm the receipt of an order that I will not be able to open a dispute?

If you have decided to confirm an order received, you will see a note from AliExpress warning you that if you click on “Confirm” you will not be able to open a dispute for that order.

Well, you should know that this message is wrong and that you will be able to claim your order as long as you are within the 15-following-day range.

In the past, it was not possible to open a dispute after confirming receipt of an order. But for some time now, AliExpress has extended the possibility of doing so by 2 weeks, so customers are now much more protected than before.

Intellectual Property Protection - Privacy Policy - แผนผังเว็บไซต์ - Terms of Use - - Terms and Conditions for EU/EEA/UK Consumers - User Information Legal Enquiry Guide ©️ 2010-2023 AliExpress.com. All rights reserved.

Intellectual Property Protection - Privacy Policy - แผนผังเว็บไซต์ - Terms of Use - - Terms and Conditions for EU/EEA/UK Consumers - User Information Legal Enquiry Guide ©️ 2010-2023 AliExpress.com. All rights reserved.

Intellectual Property Protection - Privacy Policy - แผนผังเว็บไซต์ - Terms of Use - - Terms and Conditions for EU/EEA/UK Consumers - User Information Legal Enquiry Guide ©️ 2010-2023 AliExpress.com. All rights reserved.

AliExpress, the popular online shopping platform, serves millions of customers worldwide with a wide selection of products at affordable prices. The company has streamlined its logistics process to ensure that orders are delivered efficiently and in a timely manner.

One of the last steps of this process is the delivery of the order. While it’s not required, buyers have the option to confirm an order as received. By clicking on the “Confirm Order Received” button, the order is completed and closed. This is an important step that lets both the seller and AliExpress know that the order has been successfully delivered.

When Is the Receipt of an Order Confirmed on AliExpress?

You’ll be able to find the typical shipment progress of an AliExpress order below, starting from the moment the order is completed (upon a successful checkout) to the final delivery (when you’ve physically received it.)

1. Order Completed
2. Dispatched
3. Outbound in Sorting Center
4. Hand Over to Carrier (Air/Sea)
5. Export Customs Clearance
6. Departure at Origin Country
7. Arrival at Destination Country
8. Import Customs Clearance
9. Out for Delivery
10. Delivered
11. Confirm Order Received

Confirming an order as received on AliExpress means acknowledging that you have received your package and that everything pertaining to the order is delivered to the correct shipping address.

The receipt of an order is confirmed either automatically or manually. Most of the time, the delivery is automatically confirmed by the system after the delivery is completed.

This happens when the delivery agent updates the order’s status, indicating that it has been delivered to the final delivery address. In this case, the buyer does not have to confirm the order receipt manually.

However, it is also possible for the buyer to manually confirm the order receipt when the package is received, and can be done through the AliExpress platform. This is typically done when the delivery status is not marked as complete by the system and you’ve already received your order.

Confirming the order receipt initiates a 15-day timeframe for opening any disputes in case of any damages or wrong delivery. This is a protection measure to ensure that if the buyer has any issues with the product, they can open a dispute within 15 days of confirming the receipt.

Even though the users do not have to confirm order receipt on AliExpress, they can leave feedback afterward if they wish to do so. This feedback helps improve the user’s rating on AliExpress, which offers benefits such as discounts, faster refunds, quicker dispute resolution, and a higher chance to win something.

It is important to note that once the order receipt is confirmed, there is no way to cancel it. The confirmation of order receipt is a final step in the AliExpress process, indicating that the buyer acknowledges the delivery, which also closes the shipment.

How to Confirm an Order as Received on AliExpress?

Confirming an order as received on AliExpress is a simple process that can be completed through the official website or the mobile app. To confirm receipt of an order, you can follow the steps below.

1. Log in to your AliExpress account and go to the “My Orders” section of your personal account. This tab is accessible through both the website and the mobile app.
2. Locate the order you would like to confirm as received and click on the “Confirm Goods Received” button. This button is only available until the buyer protection term expires.
3. A new window will appear asking if you want to confirm delivery. This is to avoid any accidental clicking of the button. Take note that this step is not reversible, as it closes and completed the shipment.
4. If you are ready to acknowledge receipt of your delivery and have physically received your order, click “Confirm” to complete this step.

Frequently Asked Questions

To help clarify the process of confirming an order receipt on AliExpress, we have compiled a list of answers to some of the most frequently asked questions that were sent in from our readers.

What Happens If I Accidentally Confirm Receipt Without Having Received the Order?

Unfortunately, accidentally confirming an order as received on AliExpress is not reversible. This means that if you have confirmed the receipt of an order without actually receiving it, there is no way to dispute it after the 15-day timeframe for raising disputes has passed.

Any cases or disputes initiated after this timeframe can lead to a drawn-out process and be frustrating to resolve as you have already marked the order as received. The best way to avoid this situation is only to confirm the receipt of an order once you have physically taken possession of it.

If you have accidentally confirmed the order as received and would like to know where your shipment is, we advise using the shipment tracking feature on AliExpress to see where your order is and to get in touch with the seller for updates.

Additionally, read more on AliExpress’ buyer protection should a damaged or wrong item arrive. If the order has not arrived or there is an issue with the item, the seller or AliExpress may be able to assist with resolving the problem.

Do I Have to Confirm an Order as Received?

When shopping on AliExpress, you are not required to confirm an order as received. The system automatically handles this process, which receives updates from the delivery agent.

However, it is important to note that confirming an order as received will shorten the dispute time to only 15 days after confirmation. So, if you have received the order and want to leave immediate feedback, it makes sense to confirm it.

Always remember that if you have not yet received the order, it is best to let the system automatically mark it as complete, or mark it complete yourself after you’ve physically received it.

What Can I Do If I Can’t Confirm the Order as Received?

If you cannot confirm your order as received on AliExpress, it could be due to a number of reasons, such as website downtime, technical issues, or that the order has already arrived.

In such scenarios, there is no need to worry. AliExpress has a system in place that will automatically mark the order as received.

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Gerrit Poel

Co-Founder & Writer at freightcourse

About the Author

Gerrit is a certified international supply chain management professional with 16 years of industry experience, having worked for one of the largest global freight forwarders.

As the co-founder of freightcourse, he’s committed to his passion for serving as a source of education and information on various supply chain topics.