ตาราง บิน แอร์ เอเชีย เชียงใหม่ ดอนเมือง

Lead flight attendant was rude and not helpful. Very unprofessional.

boarding wheelchair flyer poorly done

Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.

ข้อเสีย: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."

ข้อดี: "We boarded and took off early"

ข้อเสีย: "A little bit bigger free water bottle"

ข้อเสีย: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"

ข้อดี: "The flight attendants were very attractive"

ข้อเสีย: "The flight was delayed 20 minutes."

ข้อดี: "The flight itself was OK."

ข้อเสีย: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."

ข้อดี: "Cheap flight!"

ข้อเสีย: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."

ข้อเสีย: "The speakers were too loud and the hostess can’t do anything about it."

ข้อดี: "The seat was comfortable and easy to use."

ข้อเสีย: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"

ข้อเสีย: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."

ข้อดี: "I booked a flight and feet combo and the whole experience was well organized"

ข้อเสีย: "No snacks but whatever"

ข้อดี: "Fast to board Economical"

ข้อเสีย: "Too cold Didn’t know about luggage charge"

ข้อเสีย: "Missed thefkight"

ข้อดี: "Attentiveness of Aircrew."

ข้อเสีย: "Nothing"

ข้อดี: "Boarding was fast and the flight was comfortable."

ข้อเสีย: "We were delayed about 15 minutes, but they didn't say anything it just happened."

ข้อดี: "The seats were nice and boarding was quick."

ข้อเสีย: "The flight was a bit delayed, but not by much."

ข้อดี: "Good"

ข้อเสีย: "Ok"

ข้อดี: "Good"

ข้อเสีย: "Ok"

ข้อดี: "Kind crew."

ข้อเสีย: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."

ข้อเสีย: "It would be nice if they gave us a little snack."

ข้อดี: "Friendly and easy flight. Good value for money."

ข้อเสีย: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"

ข้อเสีย: "Quick easy flight. On time. Good service. New plane."

ข้อดี: "Seat was fairly comfortable"

ข้อเสีย: "The leg room was really small"

ข้อเสีย: "No explanation why a long delay and change of gate at DM airport"

ข้อดี: "The plane appeared clean, and they gave us complimentary small bottles of water."

ข้อเสีย: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."

ข้อเสีย: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."

ข้อเสีย: "Missing an arm seat"

ข้อดี: "Nok air is a nice airline"

ข้อดี: "Super easy hassle free and nice staff :)"

ข้อดี: "On time"

ข้อเสีย: "Just serve water"

ข้อดี: "กัปตันขับดี"

ข้อเสีย: "ดีเล 20 นาที"

ข้อดี: "Bad experience. Waste my money."

ข้อเสีย: "Staff no help me"

ข้อดี: "Cheap and very cheerful. Great airline at great prices. Highly recommend"

ข้อเสีย: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."

ข้อเสีย: "This flight was 2 hours late"

ข้อเสีย: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"

ข้อดี: "Staff on plane was excellent"

ข้อเสีย: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."

ข้อดี: "Everything was efficient and we'll run."

ข้อเสีย: "The airplane was not very clean."

ข้อดี: "Crew Snack"

ข้อเสีย: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"

ข้อดี: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."

ข้อดี: "Kind check in service and luggage allowance"

ข้อดี: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."

ข้อเสีย: "No online check in."

ข้อดี: "None"

ข้อเสีย: "Delayed 2 hours"

ข้อดี: "The flight arrived 20 earlier than scheduled."

ข้อดี: "This is a budget airline and they get you to where you going at good price"

ข้อเสีย: "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"

ข้อดี: "Nothing"

ข้อเสีย: "Everything"

ข้อเสีย: "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."

ข้อดี: "Crew"

ข้อเสีย: "No explaining delay before take off and after arrive"

ข้อดี: "I am grateful for small mercies. ... it was on time!"

ข้อเสีย: "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."

ข้อดี: "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."

ข้อเสีย: "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."

ข้อดี: "Professional and very accommodating crew"

ข้อเสีย: "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"

ข้อดี: "Just expect , what is expected from a low cost carrier."

ข้อดี: "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."

ข้อเสีย: "nothing, it was a short simple flight."

ข้อเสีย: "The plane was COLD and no blankets to be found."

ข้อเสีย: "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"

ข้อเสีย: "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"

ข้อเสีย: "The air conditioner on this flight does jot okay"

ข้อดี: "short flight"

ข้อเสีย: "the landing"

ข้อเสีย: "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."

ข้อดี: "Price was great."

ข้อเสีย: "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."

ข้อดี: "The plane didn’t crash and we made it to our destination"

ข้อเสีย: "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."

ข้อดี: "Basic no frills airline. Good baggage allowance"

ข้อเสีย: "Very poor website"

ข้อเสีย: "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"

ข้อเสีย: "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."

ข้อเสีย: "Very little leg room, no complimentary water or snack."

ข้อดี: "The plane was new"

ข้อเสีย: "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."

ข้อเสีย: "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."

ข้อดี: "It was awesome, everything was great...."

ข้อเสีย: "I was in line for the flight and they closed the gate without notifying me"

ข้อดี: "The flight was cheap."

ข้อเสีย: "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."

ข้อดี: "Exit row seats .."

ข้อเสีย: "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"

ข้อเสีย: "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."

ข้อเสีย: "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."

ข้อดี: "Brand new planes"

ข้อเสีย: "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"

ข้อเสีย: "The flight was a pretty good flight for budget"

ข้อดี: "Depart from Don mung airport on time"

ข้อเสีย: "Nothing"

ข้อดี: "Seats are comfortable. The crew was nice."

ข้อเสีย: "They never check passengers, if the seatbelts are on."

ข้อดี: "1) seats 2) price 3) timing"

ข้อเสีย: "1) food"

ข้อดี: "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"

ข้อดี: "Nice new aircraft"

ข้อเสีย: "Took far too long to get off plane and what seemed like an eternity for bags to appear"

ข้อดี: "Crew was friendly and helpful"

ข้อเสีย: "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"

ข้อดี: "Boarding process and crew are okay."

ข้อเสีย: "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."

ข้อดี: "The price was right and the aircraft are new B737s."

ข้อเสีย: "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."

ข้อดี: "The low price"

ข้อเสีย: "We didn't start boarding until the takeoff time."

ข้อดี: "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."

ข้อเสีย: "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."

ข้อเสีย: "It costs more to check a bag than it does to book a ticket, this airline is a rip off"

ข้อดี: "Left on time, arrived on time!"

ข้อดี: "It's a cheap flight and wasn't really suppose to nice and comfortable."

ข้อเสีย: "The delay was scary as I had a connecting flight. And they don't really communicate and let you know what's going on."

ข้อดี: "The crew was eventually accommodating. I am pregnant and asked if I could stretch out on the empty row behind us. However, it was an emergency row and no, we weren't allowed. Eventually, they offered me a seat with an empty seat next to it. The other passenger in the row wasn't very happy with me sitting there. One of the stewards offered me the back row to stretch out. There was no one sitting there. I don't know why that wasn't one the first options. But I'm thankful that I was able to lay down and sleep."

ข้อเสีย: "The cabin is very crowded. No food or drinks are provided so be prepared to pay or bring your own."

ข้อดี: "At least they had a/c going"

ข้อเสีย: "Very little leg room. No water offered."

ข้อเสีย: "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."

ข้อดี: "ไม่มี"

ข้อเสีย: "ราคา"

ข้อดี: "ราคาถูก"

ข้อเสีย: "สะดวกสบาย"

ข้อดี: "Crew was great."

ข้อเสีย: "Seats were uncomfortable, very tight and hard seats."

ข้อดี: "Cabin Crew are helpful and friendly"

ข้อเสีย: "Airasia always delay"

ข้อดี: "Nothing"

ข้อเสีย: "We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!"

ข้อดี: "On time speedy boarding food always good rice chicken curry."

ข้อดี: "โอเค"

ข้อเสีย: "-"

ข้อดี: "Boarding was appropriate and by zones and respected."

ข้อเสีย: "Flight was delayed"

ข้อเสีย: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International, Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."

ข้อดี: "The crew was very friendly"

ข้อเสีย: "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."

ข้อดี: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."

ข้อเสีย: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."

ข้อดี: "All good"

ข้อเสีย: "Nothing"

ข้อดี: "Great service, good flight."

ข้อเสีย: "Seats could be comfy. Hot seats could use some pillows."

ข้อเสีย: "We boarded late and left late."

ข้อดี: "Good seats. Great service."

ข้อเสีย: "It’s a budget flight. So comes with limited options. However you still get what you pay for."

ข้อดี: "THe flight was slightly delayed, but nothing to speak of."

ข้อดี: "Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess."

ข้อเสีย: "needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room"

ข้อดี: "All went well good directions at airport"

ข้อเสีย: "Air aisia check in terminal 2 not 1"

ข้อดี: "Short flight, cheap, efficient"

ข้อเสีย: "lack of room on plane, ground check in staff not very helpful at Surat Thani Airport"

ข้อดี: "I got there"

ข้อเสีย: "No food. No drink. Whole focus of staff was on selling"

ข้อเสีย: "Charged me nearly the cost of the flight ticket to check a baggage even though I had already purchased bag check via kayak. Not happy at all. Fellow travelers paid substantially less not to mention the amount of empty seats / overhead space I could have used for my bag. Completely ridiculous."

ข้อดี: "Boarding time was accurate ."

ข้อเสีย: "One of the crew member was very hard and never smile at all, and not polite also."

ข้อดี: "One go crew members was very roude and her face very hard , never smile at all."

ข้อดี: "THE LEATHER SEATING."

ข้อเสีย: "NOT MUCH CABIN SPACE.....HAD TO SQUEEZE MY BAG IN BECAUSE EVERYONE HAD LEFT ME VERY LITTLE ROOM."

ข้อดี: "Really a pleasant flight experience! The cabin crews are delightful!"

ข้อเสีย: "The Air Asia Penang self baggage drop was chaotic and utterly disorganized. Despite the long line, travelers with closer flight departures were given the priority to cut queue."

ข้อดี: "Seats were comfortable enough for a domestic flight."

ข้อเสีย: "I realize that the crew is just doing their job but AirAsia in general has pretty backwards policies in comparison to most airlines. The crew will come by and ensure your device is in airplane mode. I even had one member on an extremely empty flight wake me up mid-flight, and ask me to show that I had my seatbelt on (I had a blanket on). About two minutes later, the seatbelt sign was off again. I realize there's no reason to be frustrated with a crew as they're just doing their job, but the airline as a whole is a little archaic and very strict."

ข้อดี: "Check in and boarding very efficient and both flights went and arrived on schedule."

ข้อเสีย: "Least amount of leg room of any flight I have ever take. Being over 6 feet tall it was very uncomfortable with absolutely no room for my legs. Also no free meal or beverage service of any kind. You had to purchase food from the flight attendant crew if you wanted anything. First time I have ever been on flight where they did not offer at least free beverage service. You even had to purchase water from them. Would have been nice if they made announcement advising so you could at least bring your own. Obviously no entertainment system on aircraft."

ข้อดี: "Very poor. Service ."

ข้อดี: "Good crew and efficient service"

ข้อเสีย: "Flight was 80 minutes late due to delay on incoming aircraft."

ข้อดี: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."

ข้อเสีย: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."

ข้อดี: "The initial cost"

ข้อเสีย: "First, there is no entertainment system at all. Second, even though airlines like Qantas have shown that there is no reason to turn electronic devices off before, during and after flights, AirAsia won't even allow you to have your device in flight mode. So backward! Also, you'll find that their website is not easy to deal with and they will nickel-and-dime you for everything."

ข้อดี: "plane was clean"

ข้อเสีย: "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"

ข้อเสีย: "I was charged an excessive amount for a checked bag. It cost half of the flight price! I didn't see an option while purchasing the tickets for a checked bag. Will never book through Air Asia again. No leg space on flight. Not even a cup of water."

ข้อดี: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."

ข้อเสีย: "No individual seat entertainment, less legroom than other carriers"

ข้อดี: "none"

ข้อเสีย: "it was so cold on the plane and I told the crew, they just say no blanket and left. The chair is so bad, narrow and uncomfortable."

ข้อดี: "The crew were very efficient and friendly."

ข้อเสีย: "There was an hours delay before boarding. We could see that the aircraft hadn't arrived so worked out that it was due to a late arrival. There were no announcements why it was delayed. I can appreciate that there is a tight schedule with delays being inevitable, however the lack of updates is what actually let the airline down."

ข้อดี: "Smooth flight"

ข้อเสีย: "Everything went smoothly except boardingeverything went as planned except the boarding process is a bit strange and confusing not many people knew exactly what to tell us where to go in order to board a flight. We were then taken to a different gate locked up escalators only two exit another gate everything went as planned except the boarding process is a bit strange and confusing. Not many people knew exactly what to tell us where to go in order to board a flight. We were then put one of us take it to a different gate locked up escalators only two exit another gate"

ข้อดี: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."

ข้อดี: "Nothing"

ข้อเสีย: "I thought I saved money purchasing with AirAsia until they charged me $240 for 26kg luggage at the airport counter. This did not include the price of the ticket which I prepaid online. The person behind the counter was very rude about it as well. This also happened to the flyer in front of me in line for luggage that was 18kg. He was very upset as well. Neither of us had prior knowledge that the oversize baggage fee was extremely extremely overpriced. I met another frequent traveler on the plane that said because of the service at the counter and on the plane he would never travel with AirAsia again."

ข้อดี: "Nothing."

ข้อเสีย: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."

ข้อเสีย: "Pay for snacks and drinks Spend the other time trying to sell things."